Login Problems

Symptoms:

• Invalid email/password message
• Login page keeps reloading
• Account not found error

Solutions:

1. Verify Email Address: Ensure you're using the correct email address
2. Reset Password: Use the "Forgot Password" link on the login page
3. Check Email Verification: Look for verification email if you recently signed up
4. Browser Cookies: Enable cookies in your browser settings
5. Incognito Mode: Try logging in using a private/incognito browser window

Logged in but Can't Access Features

• Credits Verification: Check your credit balance in the top navigation
• User Role: Some features are role-specific (Designer vs Regular user)
• Session Timeout: Log out and log back in to refresh your session
• Browser Permissions: Allow location access if prompted

Project Creation Failures

Common Causes:

• Insufficient Credits: Check if you have project credits available
• Location Not Selected: Ensure you've selected a location on the map
• Required Fields Missing: Complete all mandatory project information
• Internet Connection: Slow or unstable connection can cause timeouts

Solutions:

1. Verify credit balance in top navigation bar
2. Double-click on the map to select exact location
3. Fill in all required fields (marked with *)
4. Save project information before navigating away
5. Try creating project with minimal information first, then add details

Map Not Loading or Location Problems

• Browser Location Permission: Allow location access when prompted
• GPS/Internet Required: Ensure stable internet for map functionality
• Zoom Level: Zoom in closer for more precise location selection
• Address Search: Try searching by address if clicking doesn't work
• Alternative Browsers: Some browsers handle maps better than others

AI Research Issues

Symptoms:

• AI agent seems stuck or loading indefinitely
• No response after asking questions
• Error messages during conversation

Solutions:

1. Check AI Credits: Verify you have sufficient AI credits available
2. Refresh Conversation: Close and reopen the AI research tool
3. Simplify Questions: Try asking shorter, more specific questions
4. Network Stability: Ensure stable internet connection
5. Wait and Retry: Sometimes processing takes longer for complex questions

AI Giving Generic or Unhelpful Answers

• Incomplete Project Settings: Fill in more detailed site information
• Vague Questions: Ask more specific, context-rich questions
• Wrong AI Agent: Use the appropriate specialized agent for your topic
• Provide Context: Include location, project type, and specific challenges

Page Loading Slowly

Immediate Solutions:

• Browser Cache: Clear browser cache and cookies
• Close Tabs: Close unnecessary browser tabs
• Check Internet Speed: Test your internet connection speed
• Disable Extensions: Temporarily disable browser extensions
• Different Browser: Try using a different web browser

Long-term Solutions:

• Update your browser to the latest version
• Restart your browser completely
• Restart your device if problems persist
• Check for system updates

Browser Crashes or "Out of Memory" Errors

• Close Other Programs: Free up system memory
• Restart Browser: Close and reopen your browser
• Reduce Browser Tabs: Work with fewer tabs open
• Update Browser: Use the latest browser version
• System Restart: Restart your computer if needed

Using EcoDesign on Mobile Devices

Best Practices:

• Portrait Mode: Use portrait orientation for better experience
• Zoom Carefully: Pinch to zoom on maps and detailed content
• Stable WiFi: Use WiFi instead of cellular for AI research
• Close Apps: Close other apps to free up memory

Known Limitations:

• Some features work better on desktop
• Map interaction may require precise tapping
• File uploads may be limited on some devices
• AI conversations may be slower on older devices

Data Loss Prevention

Common Causes:

• Internet connection interruption
• Browser session timeout
• Navigating away before saving
• Browser crash or closure

Prevention Tips:

• Save Frequently: Click "Save" after making changes
• Stay Connected: Maintain stable internet connection
• Complete Sections: Finish one section before moving to next
• Backup Important Data: Copy important text to external document

Credit and Billing Issues

Credit Balance Not Updating:

• Refresh your browser page
• Log out and log back in
• Check payment processing time (may take 5-10 minutes)
• Verify payment method was charged successfully

Unexpected Credit Usage:

• Review conversation history for AI usage details
• Check for multiple concurrent AI sessions
• Verify project creation completed successfully
• Contact support for detailed usage analysis

Payment Processing Problems

• Card Declined: Verify card details and available balance
• International Cards: Some cards may block international transactions
• Bank Authorization: Contact your bank if payment is blocked
• Alternative Payment: Try a different payment method
• Processing Time: Allow 5-10 minutes for payment processing

Contact Support If:

• Problems persist after trying these solutions
• You experience data loss or billing issues
• Error messages appear repeatedly
• Features that should work are completely inaccessible
• You need help with complex project challenges