1. Signing in and account access

You cannot sign in

• Check the address, not just the password. Sign in with the exact address you registered; a second address is a second account, with its own projects.
• Cookies must be allowed for this site. A session is a cookie; blocking them logs you out on every page load.
• Reset the password from the sign-in page if you are unsure. The link you are sent is single-use and expires one hour after it is issued — request a fresh one rather than reusing an old email.
• Reset requests are rate limited. A few in quick succession will be refused for a short while; wait rather than retrying immediately.

You are signed in but an AI feature refuses you

A page says you do not have access

• Design tools open only on a project whose Design unlock has been paid. Buy it from the project's card on My Projects.
• Farmer Hub pages open only on a project with a live subscription, and most of them only after the onboarding wizard is finished.
• Projects belong to one account. If you have two logins, check you are in the one that owns the project.

2. Creating and opening projects

The project wizard will not finish

The credit is taken at the final step. If the last step reports insufficient credits, that is the check firing — see Credits, unlocks & subscriptions for which credit a project of your scale needs. Everything you filled in is kept; buy a project credit and complete it.

The map does not load, or will not take your location

• Allow the site to see your location if you are using the locate button, or type the address instead.
• Ad and script blockers frequently break map tiles. Disable them for this site and reload.
• Draw the boundary as a closed shape. An unclosed outline gives no area, and the tools downstream need one.

Your Project Map looks empty or out of date

The map draws the steps you have actually run, so a new project starts nearly bare and fills in as you work. Steps in the Design and Application & Construction stages stay locked until Design is unlocked on that project, and the Farm stage until the Farmer Hub is subscribed. Reload the page after finishing a step — the map is drawn on load, not live. Your Project Map explains what each disc and line means.

3. AI research

An agent does not answer, or the answer never arrives

• Give it time. A full site analysis reads a lot of project data before it writes anything. Leave the tab open.
• Do not resubmit repeatedly. Each attempt is a separate request.
• Check the credit balance in the top bar. If the two wallets together cannot cover the answer, the request is refused rather than run — and nothing is deducted.
• Check your email is verified — see above. It is the most common cause of an AI feature that refuses without an obvious reason.

The answers are generic

The agents write from your project's data. A project with no soil, climate or vegetation data recorded gives them nothing site-specific to work with, so they answer in generalities. Fill in the project settings, run the research steps in order, and ask one concrete question at a time rather than several at once.

4. Speed and stability

Pages load slowly

• Close other heavy tabs. The map and design canvas are the memory-hungry parts of the app; a browser already near its limit will crawl on them.
• Hard reload once. A partly-cached update is slower than either state on its own.
• Prefer a wired or strong wireless connection for research runs and design work. The AI steps move a lot of text.
• Keep the browser current. See browsers below.

The tab crashes or reports being out of memory

• Work on one project at a time rather than several tabs of the design canvas.
• Restart the browser rather than only reloading the tab — that is what actually returns the memory.
• On a machine with little RAM, close the design canvas when you are not drawing in it.

5. Browsers and devices

What the app is built for

Use a current version of any of these, kept up to date. The design canvas and the map rely on browser features that older releases either lack or implement slowly.

Phones and tablets

Reading, browsing, your projects, the help center and the Farmer Hub work on a phone. Drawing — the design canvas, boundary editing, floor plans — wants a larger screen and a mouse or trackpad. On a tablet, landscape gives the canvas enough room to be usable.

6. Work that did not save

• Wait for the confirmation before navigating away. Closing the tab mid-save loses the save.
• A session that has been idle for a long time may have expired. Copy anything long out of the form, reload, sign in, and paste it back.
• Write long text elsewhere first. For anything you would hate to retype, draft it in a text editor and paste it in.
• If a save fails repeatedly on one project, note what you were doing and the exact message and send it to support — that is a bug, not something you can work around.

7. Credits, payments and subscriptions

A balance did not change

• After a purchase, credits are added when the payment provider confirms the payment, which is normally seconds but is not instant. Reload the page before concluding anything went wrong.
• Two wallets, one number. AI work spends farm credits first and purchased AI research credits second, so a Farmer Hub subscriber can spend AI credits without the top-bar balance moving.
• Project credits are not the balance in the top bar. That number is AI research credits. Project credits are counted separately and only spent on creating a project.
• Farm credits stop at a ceiling of 300 per active subscription. If you are already at it, a new cycle's 150 credits do not stack on top.

An unlock or a subscription is not showing

• The Design unlock is per project. Paying for one project does not open Design on another. Check the project's card on My Projects.
• The Farmer Hub subscription is per project too. A second farm needs a second subscription; the trial is once per user, so it will not be offered again.
• A subscription bought before you chose a project is attached when you finish the hub's onboarding. Until then it is paid but not pointed at a farm.

A payment problem

Payment methods, invoices and cancellation live in Stripe's customer portal, reachable from your account. If a card was charged and nothing appeared on the account, contact support with the date and amount — do not pay again.

8. Still stuck

Write to support. The message gets answered much faster if it contains:

1. The account email address you are signed in with.
2. The project name, if the problem is on one project.
3. What you did, in order, up to the point it went wrong.
4. The exact message, copied rather than paraphrased, and a screenshot if there is anything on screen.
5. Your browser and operating system, and whether it also happens in a different browser.

9. Where to go next